After getting out of the military, I was working as a data analyst as a contractor. Personally, I was tired of the government life as I wanted to do something that would mean more to me, like helping people. What better industry to truly help people from an administration perspective than the hospitality industry? On top of that, I used to listen to iheart radio daily and they had a promo saying that they had a website geared to help veterans gain employment. I went to the site, and within 15 minutes, I stumbled upon the Admin II position with Hilton. I learned about their veteran initiative and the rest is history. My position at the Hilton Worldwide Corporate Office in Carrollton, TX is to work with a team of (11) admins supporting 32 Directors for the Association Sales team. I personally support three directors who work with educational companies. I create leads and work with clients/hotels in bringing events of 101+ rooms per night to Hilton hotels. What I love most about my job is that I get to communicate with personnel of major corporations on a regular basis to ensure that they hold their educational events at our hotels.
I am just one example of many that get to either start or continue their civilian career with Hilton. Hilton has shown to be very serious in catering to the current situations that many veterans are facing, and that situation is the high unemployment rate that we currently face. All of us veterans joined the military for many reasons, but a lot of us joined to make friends, establish a new family, and to do work for something you believe in. You get all that and more in working for Hilton. Hilton has become my family. Not just my extended family, but my close family. I love what I do and I know I serve a purpose. Let Hilton Worldwide be that fresh start that you desire. You won’t be disappointed.
As a Front Office Manager here at the Hilton San Diego Bayfront, I am responsible for the direct supervision of over 40 employees ensuring they give the best service to our guests along with following through with their required tasks all while managing labor costs. At a busy hotel like this one, we often run high occupancy so it is my responsibility to manage the day as efficient as possible to ensure we capture a technical sellout or even a perfect sellout and put our hotel on the map as a leader for sellout efficiency. As a manager I also interview new hires, set up their training and mentor and guide new employees as they start out. I actually worked for Hilton first as a bellman then enlisted with the National Guard. I came across the opportunities with the National Guard and saw that I could perform my duty as a soldier part time and keep my job as a civilian with Hilton and so it felt it was a win-win situation. My military experience includes Military Police, Big Wheeled Mechanic and I am certified as an H8 Recovery operator. I am coming up on 4 ½ years in the National Guard with no deployments yet but my unit is preparing to deploy in August 2014. Hilton has been nothing but supportive, flexible and helpful with me and my military career and any time I have to leave for training.
I feel that I am able to multi-task well and prioritize under high pressure situations and that is something that happens often in the military. You have to be able to adapt and overcome in order to complete your goal and mission. Some of my favorite things about working for Hilton is that it allows me to meet with people from all over the world as well as working with people from all over the world from different cultures and backgrounds and I especially love to help people and that is what hospitality is all about.
I served 4 years active duty and 4 years reserve in Communications as a Field Radio Operator. I traveled to Japan, Korea, Norway and several locations in the US. I was part of the first Harrier jet landing on a major highway in Norway. I also served my homeland of Puerto Rico during hurricane Hugo in 1989. In 1990, prior to an Honorable Discharge, I assisted my unit in preparing for deployment for Desert Storm. I am now responsible for the overall safety and security of the Hilton Condado Plaza. This includes a casino and over 500 team members. I make sure that everyone is aware of safety policies, procedures and action to take in an emergency situation. I, along with the management team, make sure to provide practice drills constantly to our team members. I also serve as liaison between local, state and federal agencies to included DHS among others. Security of course is my strong point. It was a major part of my duties as an active duty Marine. I cannot leave out the discipline and integrity aspect of my job. These are always present no matter what time has passed since my enlistment. This is the career path to take if you want to apply all of your abilities instilled in you during your military service. You can serve the guest, community and co-workers. Providing a professional service utilizing the core values which we already have in common such as Honesty, Integrity, Loyalty, Teamwork, Ownership, Now (sense of urgency) to bring forth the best service. There is opportunity for growth here at Hilton. Come, I invite you to join the Hilton family.
I have worked at the Condado Plaza Hilton since 1999. I began as a Parking Attendant and then moved to the position of Doorman; currently I am a Bellman. Besides providing guests with assistance with their luggage, I am one of the first people to greet the guest as they enter our property; in other words I am in charge of making a good first impression for those who have never visited our island. Another part of my job is to offer further assistance in other areas such as making reservations for restaurants and places of interests in Puerto Rico. I am also a member of the Blue Energy Committee. I joined the US Army Reserve in 2008. Two (2) years after returning home from training, I was mobilized to Iraq as part of Operation Iraqi Freedom/Operation New Dawn. There I served as the NCOIC of a Mental Health Clinic that provided services for over 5,000 soldiers. After working with so many soldiers in Iraq, I decided to pursue a Masters in Social Work. I graduated in May 2014. Although I was an employee of the Condado Plaza Hilton before I joined the ARMY, my transition from being mobilized was a bit challenging at first. Luckily I had a great support system at the hotel. My boss, supervisors and the other members of the Bell Staff (who are like a family to me) were very helpful in my transition back to the hotel. I use many of my skills but if I had to pick one it would be my selfless service. I genuinely enjoy helping people with their needs. I advise fellow Guardman, Reservist, Veterans and military spouses to maintain your military values at all times and your work ethic will speak volumes.
I am the Director of Human Resources for a large, downtown, busy convention hotel. My duties include employment, training, benefits and team member relations. I looked into a job with Hilton Worldwide because I wanted a job that offered opportunities to transfer along with my husband’s career and I thought a large hospitality company like Hilton would be able to offer me that. Being a military spouse for the last 10 years has taught me how to adapt to new and challenging situations and not get upset when everything doesn’t go exactly how I thought it would go. The life of a military spouse is extremely challenging. The reality is that you’re alone almost more than your with your spouse. Schedules change drastically at the very last second and you’re often on your own to manage your own schedule. This is why it is particularly important to work for an employer that understands these last minute changes and works with you to accommodate them. Hilton is a family orientated company and a strong community partner, which I think many military spouses find very important. The advice that I would share with military spouses who are seeking employment - Don’t get frustrated! Work on your resume to highlight volunteer experiences and stay at home mom experiences and don’t be afraid to put on your resume that you moved due to a military relocation.
I am responsible for group room accommodations for guests attending conferences, events and meetings hosted in our hotel. I work closely with our event management team, various housing companies and clients directly while monitoring reservations accuracy, coding and billing. I manage group rooms inventory with compliance with the contract, process rooming lists, hotel reservations, reports and statistics. I have been a US Navy Spouse for 8 years. Being a military spouse means being a more independent and confident self-starter. Going through 5 deployments forced me to find new qualities in my personality and character, being a role model for my kids when their dad is away. I’ve learned about myself that I can wear many hats and play the role of mom and dad at the same time while maintaining a positive attitude. Hilton is a large corporation that appreciates diversity and strong personalities, which are characteristics that many military spouses hold due to their unique life experiences. We are strong and loyal employees who sometimes need schedule flexibility and Hilton is willing to support that. If you are interested in a job here at Hilton Worldwide, proudly represent the life skills that will translate well into many jobs. Most of the military has lived in multiple locations all over the world so being diverse and open to other cultures is our second nature, just like Hilton values. We fit here. Hilton can offer long term careers for military spouses with many transfer locations. Hilton is a proud supporter of the military and there are many designated resources to reach out to. Employee travel benefit with its free and discounted hotels is the best!
I enlisted in the Navy in 1988 and served as a Navy Seabee for my first seven years. After earning my undergraduate degree in business management, I applied to and was accepted to officer candidate school with follow on training to become a Navy pilot. For the next 14 years of my military career I flew jets off of aircraft carriers and accumulated over 2000 flight hours and over 300 arrested landings aboard ship.
Currently, I am in charge of the electrical shop in the property operations department of one of our largest hotels in New York City. I have 9 union electricians working for me and we are responsible for all of the electrical repairs in the hotel. With almost 2000 rooms and 150,000 square feet of conference space, this is a challenging but rewarding task.
I find that working for Hilton is very similar to working on an aircraft carrier. The leadership skills that I learned and honed in the military are essential to my position as a property operations manager. I also utilize other traits that I learned in the military such as organizational skills, team building, motivating team members, goal setting and project management.
It was difficult for me when I retired after 20 years of military service. The navy was all I knew. It took me a long time to adjust to civilian life, and I still miss my days of flying off the ship. So for me, working at the Hilton is sort of like being back in the service. The first thing I would tell people who are separating from the military and looking for a new career is that I highly recommend working for Hilton Worldwide. The advice I would give - come to the job ready to learn, keep an open mind, and work hard to become a valuable team member.
In the Marine Corps, I started as an Arabic Linguist and transitioned into the Intelligence Analyst field. I toured in Afghanistan for 1 year, studying the trends of the tactics utilized out on the battlefield. I would report the information daily to commanders through reports and briefs using PowerPoint and Excel.
My current position at the Hilton Austin is processing the payroll for our team members. When it comes to our team members, I help them understand any pay inquiries, process their time off requests, salary increases, and training pay. In addition to handling payroll, I assist with the renewal of contracts with hotel vendors. This requires great attention to detail to ensure that all details of the new contract are included and nothing from the previous contract is missed.
As I relocated from San Diego to Austin, I was in search for a place where I can be a part of a team that was like family, similar to what I had in the Marine Corps. I was also looking for a company that I could grow with. During my interview, I realized that Hilton was able to offer both of those, and more. From the military I learned a lot about attention to details, and the importance of relaying accurate information. I use those skills day in and day out ensuring that team members are paid correctly. Hilton cares about its team members, and looks out for one another just like military members and family members are used to. There is no need to feel alone, the company wants to be there and does a great job in trying to help every individual grow. The biggest challenge I faced when separating from the military was starting over. After reaching the rank of a Sergeant, it is hard to go back to the bottom. But I remembered it was only temporary and that I had the ability to grow. I may not have stayed in my particular line of work I was doing in the military, but I have been given plenty of opportunities to grow and shine in a new direction.
I was a business management major in college, where I gained a basic understanding of business operations and economics. That education, when combined with my military experience, created an opportunity to for me to get into sales at Hilton Worldwide. Sales is an area where the military mindset of accomplishing your mission and doing what's right really comes into play. Tenacity, integrity and loyalty are important for success at Hilton Worldwide. In my current position, I manage five major accounts. I have the opportunity to engage with executives to build relationships that benefit Hilton Worldwide via increased market share and customer "mindshare." This is the best job in sales because it allows you to move out of the day-to-day tactical selling environment and elevate conversations to the strategic level. If you are interested in a sales career at Hilton Worldwide, you first need to understand how a hotel operates – how to take care of customers and deliver exceptional service – before you can ask a customer to buy from you. Getting some experience in hotel operations will help you sell smarter.
While preparing to transition to civilian life, I made a point to focus my resume on the areas I most enjoyed in my Army career. For me, this meant overseeing equipment and supervising people. I was able to translate those skills, along with my flexibility and adaptability, to an outstanding career opportunity. Today, I work in the Hilton Supply Management sourcing department at Hilton Worldwide headquarters in McLean, Virginia. I oversee approximately 40 contracts for our team, ensuring that suppliers remain in compliance, managing the quoting process for large-scale projects, and supervising direct reports. I've learned how to be proactive and organized, and multi-task across various responsibilities. I enjoy the fact that my job is not always the same from day to day, and that it provides concrete results that I can see. My best advice to other vets is to take some extra time to examine what you enjoyed doing in the service. Focus on the skills you have gained, how they apply to the job you are seeking, and how you plan on improving through experience or education.
I was 17 years old when I enlisted in the United States Navy in 1984. Transitioning out of the military back to dry land was truly a culture shock. I had spent my entire military career aboard ships. I even crossed the equator four different times. Navy vets will know that makes me and "Honorary Shellback." Settling in to the civilian routine was difficult for me, so I decided to do some traveling. Once I was back at home again, I went to college in Arizona. While the Navy was a worldly experience and learning institution in its own right, the skill sets that I walked away with were not tapped by me until I attended college and started into the workforce. I began my career with Hilton Worldwide in 2003, and am currently the Director of Catering and Events at the Hilton McLean Tysons Corner. The ability to work with and manage a team can definitely be attributed to my roles in the Navy.
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As part of our commitment to supporting the U.S. military, veterans and first responders, Homewood Suites by Hilton partnered with The Walt Disney Company and Visa Signature to host exclusive screenings of Disney's newest movie The Finest Hours for real-life heroes who help protect our country and their families. Veteran Team Members from our properties, as well as strong supporters of Operation: Opportunity, were invited to attend and enjoy the film before anyone else can see it. You can watch the movie trailer here.
Download the press release.
Military veterans are a natural fit for Hilton Worldwide. We share similar Values – like integrity, ownership and teamwork – which support our company's Mission to become the preeminent global hospitality leader. Hilton Worldwide is proud to hire former military men and women and military spouses. It is our commitment to hire 10,000 veterans by the end of 2018, and provide the training and educational opportunities to support your transition into our organization.
Use your MOS Code to find opportunities at Hilton Worldwide that match your skills and training.MOS Translator
Spouses are an integral part of U.S. military and we value the unique skills and experiences that you bring to the table. The size and global scope of our company lends itself well to someone like yourself who needs to frequently relocate.
Between our corporate offices and hotels, Hilton Worldwide has a wide variety of career opportunities in locations all over the country. We also offer an exciting Work From Home Reservation Specialist opportunity that you can take with you, almost anywhere you go!
We know your time off is valuable, and that's why we want to help you enjoy it. With 12 distinct hotel brands for every budget, style, and occasion, your next getaway is our top priority. So relax, unwind, and put your feet up - you've earned it.
Reinventing Michael Banks is a computer-based interactive movie for transitioning Service Members and Employers. In this program users control the action and experience the consequences of their decisions. This simulation was created by WILL Interactive using a methodology that has been shown to positively influence performance.
The National Association of State Workforce agencies (NASWA) and Hilton HHonors have joined together to provide free hotel stays for unemployed veterans who need to travel for job interviews, certifications or training.
Whether conducted in person or over the phone, the interview is your chance to sell yourself. You want to help the recruiter or hiring manager understand why you are a good fit for a specific position. A successful interview involves not only clearly and confidently sharing your experiences, skills and values, but also showing your personality. Learn more at these links:
3 Things You Need to Know
Resume Tips for Military & Veterans
19 Reasons Why This is An Excellent Resume
Hiring Our Heroes Veteran Employment Transistion Roadmap
Hilton Worldwide has partnered with educational institutions to create hospitality management certification and internship programs for veterans interested in a hospitality industry career.
Kendall College Military Internship
Your resume is normally the first form of introduction that a company will have with you. It is important to be able to highlight your skills and experiences from the military in language that will translate well to the civilian world. You want your resume to showcase why you will be an asset to the team and why you are a good match for the position. See the following links for advice on creating an effective resume:
Ace Phone Interview
Preparing for an Elevator Pitch
Prepare for a Job Interview
The "STAR" Technique
Virtual Interview Tips
HireVue Interview Tips